How can I download all attachments in a ticket? Follow

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4 comments

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    Deirdre Beach

    Is there a way for Agents to download multiple attachments without clicking on each link? Or at least drag and drop them to their desktop? We often have tickets with 10-20 attachments and the change from receiving them via email, where the agent is able to download all files with one click, to having to select each one individually within the ticket, is feeling extremely cumbersome to our agents.

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    Nicole Relyea

    Hey Deirdre - 

    The API call described above is the best way to download multiple attachments, unfortunately at the moment the functionality to download all with one click has not yet been developed. I'm sorry I don't have an easier answer for you at the moment. 

     

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    Paull Charman

    There is an app that someone has built for downloading all attachments. I've been testing it for our own use and it works well.

    https://www.zendesk.com/apps/support/download-all-attachments/?source=app_directory

     

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    Nicole Relyea

    Thanks, Paull! Glad to hear someone has built a solution that works. 

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