How does the Comment text condition work?
The Comment text condition allows you to check for the presence of single words and strings of words in either the subject (for the ticket creation) or body of the most recent comment (for subsequent updates). Special characters aren't recognized. Use any of the following operators:
- Contains at least one of the following words (separated by spaces)
- Contains none of the following words (separated by spaces)
- Contains the following string
- Does not contain not the following string