Vote on Help Center articles without logging in Follow

Comments

13 comments

  • Avatar
    Jamie Bradnam

    This is great! I am so glad this feature has come in. I have enabled it in my Help Center settings but I am not yet seeing it in my articles. Is there any code I need to ensure is in my design? 

  • Avatar
    Christian Colding

    Hi Jamie,

    The feature only enables the ability for end-users to vote. You still need to display vote buttons. The vote buttons are part of a standard theme in Help Center, so if you don't see them you might have removed them from your theme.

     The code needed can vary from theme to theme, but this is the code as it looks in the standard Copenhagen theme:

     <div class="comment-actions-container">
    <div class="comment-vote vote" role='radiogroup'>
    {{vote 'up' role='radio' class='vote-up' selected_class='vote-voted'}}
    {{vote 'sum' class='vote-sum'}}
    {{vote 'down' role='radio' class='vote-down' selected_class='vote-voted'}}
    </div>
    <div class="comment-actions actions">
    {{actions}}
    </div>
    </div>
  • Avatar
    Jamie Bradnam

    Thanks @Christian. That's really helpful and I am up and running now. Thanks again for this feature. 

  • Avatar
    Kay - RealConnections (NL)

    Very much needed feature, nice job Christian and team!

  • Avatar
    Jamie Bradnam

    I was wondering whether anyone would be able to help me trigger an action from this? Would it be possible if someone clicked "No" that we can ask them to send an email or send a response to why it was not helpful. That would give better insights if the article is not hitting the mark.

  • Avatar
    Christian Colding

    Hi Jamie,

    I don't know if this is something you could do in your custom theme, but we are looking into adding this natively. We do know that the votes themselves might not give you the entire context, but we wanted to start out by allowing more people to vote. We'll then look into adding some sort of reasoning to that vote, but I can't yet say when we would get around to building it.

  • Avatar
    Aparna Jayaraman

    Does it take time for this to go live? I enabled this and when trying to test without being logged in, it was still asking me to login.

  • Avatar
    Christian Colding

    Hi Aparna,

    I just tested on your Udacity Help Center and it seems to work fine. I am not logged in and I can vote. Are you still experiencing issues with it?

  • Avatar
    Aparna Jayaraman

    Nope, looks like it's working now. Thanks so much! We don't use the logged-in features so this will save us a lot of confusion.

  • Avatar
    Cedric Lemaire (Edited )

    Happy to see users now can vote without being logged in. Thanks for implementing this.

    +1 for showing a feedback text field that anonymous visitors can submit, so Help Center admins know why an article received a thumb down.

    "Is the article lacking information, or is the product feature I explain just not good enough?" That's the question I ask every time we get a -1. ;-)

  • Avatar
    Christian Colding

    Hi Cedric (and Jamie as well),

    It would be great if you could add your feature request of submitting a reason with the vote as a feature request in our Product Feedback topic.

    That allows other users to vote on it and we can gather feedback in a central place which is also where we would inform of any betas or developments towards building the feature.

  • Avatar
    Joel Hellman (Edited )

    Maybe we could link feature requests regarding reason with votes it to this product request, which already exists and seems to cover this topic?

    Help Center - improve 'was this article helpful' and allow user to leave reasons

    EDIT: I've updated the feature request title, since it's essentially asking for reasons

  • Avatar
    Cedric Lemaire

    Got it. Thanks for the feedback, Christian. ;-)

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