Understanding how your content is performing is part of maintaining effective and relevant knowledge in your Help Center. One way to do that is to understand whether your articles are helpful in solving your visitors’ issues.
Today, we are launching a new feature in Help Center that enables you to get more votes on your articles so you can make better content decisions. Visitors to your Help Center will no longer have to sign in to vote on an article’s helpfulness. This helps you collect more feedback from users as they would no longer have to go through the effort to create an account or sign in first.
You can enable the feature in your Help Center by going to General > Help Center settings and enabling Anonymous voting on articles.
With anonymous voting turned on, we will not record any user data for users who have not signed in. This does increase the risk of fraudulent votes, but we have put measures in place to combat this. While we cannot reveal these prevention measures, as they would make it easier for ill-intentioned people to circumvent them, we are continuously monitoring and improving them to ensure fraudulent votes have as little impact on your content as possible.
Do you want to try it out? If you’re not logged in, click the thumbs up next to Was this article helpful? below.