Restore Help Center articles Follow

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13 comments

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    Wouter van Gessel

    Wow, this is a very good addition to the Help Center!

     

    What will happen if someone deletes important information within an article? Is version management of articles on the road map?

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    Christian Colding

    @Wouter: Yes :)

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    Ali Ayaz - Versata

    @Christian

    Hi - this looks like a great feature, and we look forward to the version management feature to be added.

    I have a question - so to clarify, there would be no way to actually "delete" an article from archives as well?

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    Christian Colding

    Hi Ali,

    That is correct. You cannot at this stage delete articles from the archive. Note that the archive is only available to Help Center Managers.

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    Jonathan March

    Thanks, Christian. FWIW, versioning will be (quite literally) 1000x more useful to us.

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    Roshni Champati (Edited )

    How to disable the Delete option from the Help Center articles?

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    Christian Colding

    Hi Roshni,

    It's not currently possible to disable the Archive (previously delete) feature in Help Center articles.

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    Sally Anne Dishong

    Hi, this article archive feature is a big help to avoid inadvertent deletion of articles, and to allow for another way to archive articles besides making them "drafts."

    However, I noticed that the delete button is still present for the section and category, which would allow for the mass deletion of many articles at once. Is there a plan to change over these delete buttons to archive as well? Soon I hope?

    Thanks!

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    Christian Colding

    Hi Sally,

    Glad you like the new feature.

    When deleting a category or section any articles contained in it will be archived, so no articles will be lost. The category/section specifically is lost though, but we are working on ways for you to see what categories and sections were deleted so you can recreate them.

    We are also working towards a world where deleting a category/section won't delete the articles itself.

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    Karis Thoresen

    Please enable both the options to delete and archive. Sometimes you truly do want to delete an article.

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    Zac

    +1 for Karis' suggestion. I have a bunch of tests and incomplete articles to sort through in my archive now!

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    Christian Colding

    Hi Karis and Zac,

    It would be great if one of you could add that as a new feature request in our community under Product Feedback, so others can vote on it. That helps us to understand the need compared to other features.

    Thanks.

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