Your Help Center articles are valuable assets. Great articles can reduce ticket volume by answering customers’ questions effectively, decrease resolution times, and minimize the time it takes to onboard new agents. If an article is deleted by mistake, it can have significant impact on your business.
That’s why we are announcing a new restore feature for articles in Help Center that ensures that any article that is deleted can be restored.
You can restore any articles that was deleted dating back to August 20, 2016.
Restore deleted articles
Any deleted article is accessible to Guide Managers.
If you want to find a specific article, you can use the search and filters located at the top.
Clicking an article shows you the article in a read-only mode, where you can restore the article. The article will be automatically restored into the section where it was previously located. If the section no longer exists, you will be prompted to select a new section.
For information on viewing your archived articles list and restoring articles, see Viewing and restoring deleted articles.