Can agents submit requests from the Help Center? Follow

Question

Can agents submit requests from the Help Center using the Submit a Request button?

Answer

This is not something that is possible at this time. Help Center only sees four roles: manager, agent, end user, and anonymous. And only anonymous and end users roles are able to access the submit a request form. See our Help Center roles and permissions.

This is a hardset system rule and there isn't any method to overwrite it at the moment.

There is a related discussion about this functionality in our Product Feedback forum: Add Submit a Request for Agents.

 

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