Call not coming through with the 'Record using a phone' option Follow

Issue Symptoms

I am attempting to record a new greeting using the 'Record using a phone' option, but the call is not coming through.

Conditions

  • Paid Zendesk Talk account (this feature is disabled for Zendesk Talk Trial accounts for security reasons)

Resolution

If you select Record using a phone, please make sure you include the country code when entering your telephone number, then click Call and record

Zendesk_Support_-_Agent.pngAttempting_to_record_a_new_greeting_using_the__Record_using_a_phone__option_-_the_call_is_not_coming_through_.png

You will then receive a call at this number prompting you to record and save your new greeting. 

For more information see Managing outgoing greetings.

Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk