Zendesk Talk can now create tickets for abandoned calls Follow



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    Ian Smith

    Could you explain a bit about the use case for this? 


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    Jessie Schutz

    Hi Ian!

    This feature will allow you to track and report on the number of inbound calls that are abandoned before they are answered by an agent, as well as give you the opportunity to pro-actively reach out to those users by calling them back to assist them.

    Let us know if you have any other questions!

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