In short, when a previously approved Community Post, Community Comment or Article Comment is edited it will be placed back into the moderation queue.
Does this impact my help center?
This change only impacts you if you have either of the following settings turned on under Help Center Settings.
Having any of the highlighted options selected means this change applies to you.
What happens when an end-user edits their content?
Whether the content is a post or a comment, editing will immediately place it into the moderation queue if you have "Moderate all content" selected. If you have "Moderate words" selected, then the content will only be placed into the moderation queue if the edit to that content contains words in the restriction list.
There are some nuances to understand based on the type of content.
When an edit to a community post is made, which results in that edit being placed into the moderation queue, the entire post will be inaccessible to other end-users until that post has been approved.
Community Post and Knowledge Base Article Comments
When an edit to a comment on a community post or knowledge base article is made, which results in that edit being placed into the moderation queue, the comment will be hidden from view for other end-users until the comment has been approved.
I don't have content moderation, how can I turn it on?
If you are struggling with spam or nefarious content in your Help Center community, we recommend taking a look first at Using the spam filter to prevent spam in Help Center (available for all plans) and then thinking through Moderating end-user content in Help Center (Professional and Enterprise).