When end-user content is edited, that edited content will run through the Help Center spam filter once more. This includes edits to Community Posts, Community Comments and Article Comments.
Does this impact my Help Center?
This change only applies to your Help Center if you have the following setting enabled under Help Center Settings:
Having the highlighted setting enabled means this change applies to you.
What happens when an end-user edits their content?
Whether the content is a post or a comment, editing will send that content back through the Help Center spam filter. If we detect that the content may contain spam, it will be flagged and sent into the Help Center spam queue.
There are some nuances to understand based on the type of content.
When an edit to a community post is made, which results in that edit being placed into the spam queue, the entire post will be inaccessible to other end-users until that post has been marked as not spam.
Community Post and Knowledge Base Article Comments
When an edit to a comment on a community post or knowledge base article is made, which results in that edit being placed into the spam queue, the comment will be hidden from view for other end-users until the comment has been marked not spam.
I don't have spam filtering, how can I turn it on?
If you are struggling with spam or nefarious content in your Help Center community, we recommend taking a look first at Using the spam filter to prevent spam in Help Center (available for all plans) and then thinking through Moderating end-user content in Help Center (Professional and Enterprise).