Creating macros for tickets

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33 Comments

  • Jessie Schutz

    Hi Jenna!

    I'm not sure what you mean by "pipe text". Where do you want to send that information once it's extracted from the ticket?

    0
  • Conza

    Hi,

    Might not be best place to post - but Facebook message integration - using a macro to respond, it populates into the message " <p> [comment] <p> " - this actually is included when sent, and seen form the customer side of things.

    How can this be fixed?

    Cheers

    0
  • Brett - Community Manager

    Hey Conza,

    It it looks like Claudia replied to your other post here.

    I would recommend checking to make sure you have a plain text version of your macro as Facebook does not support rich text.

    Cheers!

    0

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