Question
Can I get a refund for my canceled subscription, unused agent seats, or time away from the system?
Answer
No, Zendesk does not offer refunds or credits for subscription changes or the time you do not use your account. This policy is outlined in Section 3: Term, Cancellation and Termination of our Master Subscription Agreement. For more information on canceling your account please see our Master Subscription Agreement.
3.5 No Refunds. Except for Your termination rights under Section 3.3, if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then current Subscription Term, no refunds or credits for Subscription Charges or other fees or payments will be provided to You.
2 Comments
I just wanted to mention, that zendesk removes all comments under this question.
They have a strict no-refund policy.
If you come here to get a refund, I would recommend not wasting your time and just go directly to your bank and request a chargeback.
Hey Arkadiy -
We remove comments requesting a refund because we are unable to handle billing issues in the community. Billing issues require getting your account information, which it would be a really bad idea to handle in a public forum. If you have a billing issue, you must contact support@zendesk.com.
That being said, when we do remove comments, it is usually to protect your sensitive information. We will always comment to let a user know that we're removing the comment before doing so.
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