Can I get a refund for my canceled subscription, unused agent seats, or time away from the system?
No, Zendesk does not offer refunds or credits for subscription changes or the time you do not use your account. This policy is outlined in Section 3: Term, Cancellation and Termination of our Master Subscription Agreement. For more information on canceling your account please see our Master Subscription Agreement.
3.5 No Refunds. Except for Your termination rights under Section 3.3, if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then current Subscription Term, no refunds or credits for Subscription Charges or other fees or payments will be provided to You.