FRT reporting: Business hours and multiple agent shifts

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  • Lohith S

    In the Professional plan there is only one Schedule, how do we add additional schedules according to point 1 ?

    And this article is available for Professional and Enterprise plans as mentioned in the Plan Availability.

    Shouldn't this article be only for Enterprise plan ?

  • Brett Bowser
    Zendesk Community Team

    Hi Lohith,

    Thanks for bringing this to our attention! You are correct and multiple schedules is only available on the Enterprise plan. I've flagged this article to be updated with the correct information.

    Thanks again for helping us make sure our documentation remains accurate :)


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