In some instances with Zendesk Talk there is a regulatory requirement for an address to be on file in order for you to successfully purchase a telephone number in that country or in some cases region of a specific country.
If you are an existing Zendesk Talk customer and you try to add a phone number without an address you will be presented with the following error:
This error currently does not display during the onboarding process for new Talk customers starting a trial.
Below are some examples of a country with a specific address requirement.
In the case of German phone numbers, German government regulations require you have an address matching the area your number is in. For a German National (+49 32) number, this is anywhere in Germany. You can read more about other countries that require numbers here.
EG. If you wanted a phone number in Frankfurt you would need to ensure that the area code of the phone number is 69 so the full number would look like this:
+49 (the German country code) 69 (Frankfurt area code) xxx xxxx (the available phone number).
Entering the address in Zendesk Talk needs to be in the following format if you are not sure try looking up your address on Google Maps as this has it formatted correctly.
So, Zendesk Berlin wants to purchase a phone number for their Berlin office: First, google the address and it comes back in this format:
Rheinsberger Str. 73, 10115 Berlin, Germany
The first thing to do is ensure you select a number from the region associated with your address. NB. You need to enter the local area code in the box beside "Narrow your search with numbers or phrases"
If you are unsure of the area code for the address you entered in your Zendesk instance take a look at this link which lists cities and their corresponding area codes, under German law, you cannot have a phone number with a specific area code without having an address in that area.
In Talk you would enter it as follows: