Which Talk calls and parts of calls are recorded?

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2 Comments

  • Norman Kleinschmidt
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    Hi Jake,

    thanks for this article. Do you know if it`s possible to not record calls if they are routed to a specific User Group? Or is it necessary to add a new number?

     

    Thanks  

    0
  • Brett - Community Manager
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    Hey Norman,

    There wouldn't be a way to stop the recordings if the call is routed to a specific group. Your best option would be to add a new number that doesn't allow call recordings.

    Cheers!

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