Question
My tags that used to auto-fill when I started to type aren't displaying anymore. What happened to these tags?
Answer
If a tag is not used in a ticket for 60 days it will get dropped from your Zendesk Support account's indexing. You'll see this behavior in tickets, Help Center section restrictions, user profiles, and organization profiles.
To fix the reindex of the tag
1. Go to a ticket (or user profile, or organization profile) that is supposed to have a particular tag.
2. Re-add the tag by typing it into the tag field and hitting the return key to reindex the tag!
4 Comments
I did this for a new tag but it is not auto-filling!
Thanks for letting us know, George. I've created a ticket for you so we can look into what might be going wrong for your account.
This morning, all of our tags seem to have disappeared. The only ones listed in the Admin\Tags view are the ones we placed on tickets today. I first noticed this when working on customer requests and the tags we use were not auto-filling in the ticket view. It's as if they all were erased, but I am not sure why.
Is this a Zendesk database issue? I checked the status dashboards and all seems fine. What action would cause all of our tags to disappear and can we get them back?
Hi Philip,
I see you already have a ticket with us already. If you have further questions or concerns about this issue please followup there.
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