My tags that used to auto-fill when I started to type aren't displaying anymore. What happened to these tags?
If a tag is not used in a ticket for 60 days, Zendesk Support drops the tag and stops indexing it. This behavior happens in tickets, Help Center article restrictions, user profiles, and organization profiles.
To fix the reindex of the tag
- Go to a ticket (or user profile, or organization profile) that is supposed to have a particular tag.
- Re-add the tag by typing it into the Tags field. Press the return key to reindex the tag.
For more information, see the article: Managing ticket tags.