Changing the author for an article

Return to top
Have more questions? Submit a request

10 Comments

  • Georgia

    Hi Jennifer,

    I would like the articles to be displayed without an author. and without a time stamp on when they were created. Is this possible?

    Thanks 

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Georgia,

    You should be able to do that by customizing your theme, but I'm sorry, I do not know the code for that.

    We do have a support tip about how to display a generic author on all your articles, so you might consider that. 

    We don't have a tip about hiding the timestamp, as far as I know. You can check out all of our Help Center tips here.

    And you might consider posting your question in the Community. We have a lot of HC experts there!

    Good luck!

    0
  • James

    Hi Jennifer,

    Is it possible to disallow change of authors? We're trying to create KPI measurements based on article creation, and don't want people to "steal" articles :)

    0
  • Jupete Manitas

    Hi James,

    Thanks for writing! I'm sorry to inform you that it is currently not supported function as of the moment. I'll consider this as a product feedback and I encourage you to post this on our product feedback page: https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-Feedback where our Product Management team and other Zendesk users discuss possible new features and suggest workarounds.

    Best,

    0
  • Maggie Ungerboeck
    Community Moderator

    Is there a way to change the author on multiple articles at one time without using the API?

    Thanks,
    Maggie

    0
  • Benjamin Koehler

    Hi Maggie,

    Unfortunately, you're not able to change the author through bulk update in the user interface. 

     

    You could see the articles created by a given user (agent) in Manage Articles > History > and filtering by user and choosing the Article created event. 

     

     

    However, after locating the the articles, this would still require manual updates.

    0
  • Maggie Ungerboeck
    Community Moderator

    Hi Ben,

    Thanks for the follow up - I got to where I could see all the articles by a particular author but was hoping I could bulk change them since in one case, there are over 100 articles that need to be updated......I'll have to see if I can get my Technical person to take pity on me and update them through the API:)

    Thanks!

    Maggie

    0
  • Benjamin Koehler

    For sure! Hopefully it won't take too much effort on their part. The api calls for listing and updating articles can be found here: 

    https://developer.zendesk.com/rest_api/docs/help_center/articles#articles 

    0
  • Jen Rose

    Is there a way to make it so that the original author is not following an article anymore in bulk? We have an employee who authored many of our articles who is now doing something else at the company. We want to enable commenting on our Help Center and we are afraid his email is going to be spammed with tons of notifications regarding these articles he wrote.

    Changing the author does not work. I just ran a test and when I comment on an article, even after I change the author to myself, he still gets a notification of the comment, not me.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Jen,

    The only way to bulk unsubscribe from articles would be through the Help Center API which I've linked for you.

    You'd want to get your developers involved to create a script to unsubscribe this user from Guide content in bulk.

    Hope this helps!

    0

Please sign in to leave a comment.

Powered by Zendesk