You can easily change the author for a knowledge base article. You can select any agent as the author of an article, regardless of their article management permissions.
If you need to change the author for multiple articles at once, see Updating knowledge base articles in bulk.
To change the author for an article
- In
your
help
center
or
in Guide,
navigate to the article where you want to change the author, then click Edit
article in the top menu bar.
- (For
Enterprise only)
If you are on Guide Enterprise, click Article settings.
This step is not necessary on Professional.
- Click
the author's name in the article sidebar, then search or scroll to select the new
author.
- Click Save when you are ready.
10 Comments
Hi Ben,
Thanks for the follow up - I got to where I could see all the articles by a particular author but was hoping I could bulk change them since in one case, there are over 100 articles that need to be updated......I'll have to see if I can get my Technical person to take pity on me and update them through the API:)
Thanks!
Maggie
Hi Georgia,
You should be able to do that by customizing your theme, but I'm sorry, I do not know the code for that.
We do have a support tip about how to display a generic author on all your articles, so you might consider that.
We don't have a tip about hiding the timestamp, as far as I know. You can check out all of our Help Center tips here.
And you might consider posting your question in the Community. We have a lot of HC experts there!
Good luck!
Hey Jen,
The only way to bulk unsubscribe from articles would be through the Help Center API which I've linked for you.
You'd want to get your developers involved to create a script to unsubscribe this user from Guide content in bulk.
Hope this helps!
For sure! Hopefully it won't take too much effort on their part. The api calls for listing and updating articles can be found here:
https://developer.zendesk.com/rest_api/docs/help_center/articles#articles
Hi Maggie,
Unfortunately, you're not able to change the author through bulk update in the user interface.
You could see the articles created by a given user (agent) in Manage Articles > History > and filtering by user and choosing the Article created event.
However, after locating the the articles, this would still require manual updates.
Hi James,
Thanks for writing! I'm sorry to inform you that it is currently not supported function as of the moment. I'll consider this as a product feedback and I encourage you to post this on our product feedback page: https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-Feedback where our Product Management team and other Zendesk users discuss possible new features and suggest workarounds.
Best,
Hi Jennifer,
I would like the articles to be displayed without an author. and without a time stamp on when they were created. Is this possible?
Thanks
Is there a way to change the author on multiple articles at one time without using the API?
Thanks,
Maggie
Is there a way to make it so that the original author is not following an article anymore in bulk? We have an employee who authored many of our articles who is now doing something else at the company. We want to enable commenting on our Help Center and we are afraid his email is going to be spammed with tons of notifications regarding these articles he wrote.
Changing the author does not work. I just ran a test and when I comment on an article, even after I change the author to myself, he still gets a notification of the comment, not me.
Hi Jennifer,
Is it possible to disallow change of authors? We're trying to create KPI measurements based on article creation, and don't want people to "steal" articles :)
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