You can easily change the author for a knowledge base article.
To change the author for an article
- Navigate to the article where you want to change the author, then click Edit article in the top menu bar.
- Click the author's name in the article sidebar, then search or scroll to select the new author.
- Click Save when you are ready.
4 Comments
Hi Jennifer,
I would like the articles to be displayed without an author. and without a time stamp on when they were created. Is this possible?
Thanks
Hi Georgia,
You should be able to do that by customizing your theme, but I'm sorry, I do not know the code for that.
We do have a support tip about how to display a generic author on all your articles, so you might consider that.
We don't have a tip about hiding the timestamp, as far as I know. You can check out all of our Help Center tips here.
And you might consider posting your question in the Community. We have a lot of HC experts there!
Good luck!
Hi Jennifer,
Is it possible to disallow change of authors? We're trying to create KPI measurements based on article creation, and don't want people to "steal" articles :)
Hi James,
Thanks for writing! I'm sorry to inform you that it is currently not supported function as of the moment. I'll consider this as a product feedback and I encourage you to post this on our product feedback page: https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-Feedback where our Product Management team and other Zendesk users discuss possible new features and suggest workarounds.
Best,
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