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Changing the author for an article

Jennifer Rowe
  • Edited

all plans

You can easily change the author for a knowledge base article.

To change the author for an article

  1. Navigate to the article where you want to change the author, then click Edit article in the top menu bar.

  2. (Guide Enterprise only) If you are on Guide Enterprise, click Article settings.
    This step is not necessary on Guide Lite or Professional.
  3. Click the author's name in the article sidebar, then search or scroll to select the new author.

  4. Click Save when you are ready.
Have more questions? Submit a request

8 Comments

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  • Georgia
    Comment actions Permalink

    Hi Jennifer,

    I would like the articles to be displayed without an author. and without a time stamp on when they were created. Is this possible?

    Thanks 

    0
  • Jennifer Rowe
    Comment actions Permalink

    Hi Georgia,

    You should be able to do that by customizing your theme, but I'm sorry, I do not know the code for that.

    We do have a support tip about how to display a generic author on all your articles, so you might consider that. 

    We don't have a tip about hiding the timestamp, as far as I know. You can check out all of our Help Center tips here.

    And you might consider posting your question in the Community. We have a lot of HC experts there!

    Good luck!

    0
  • James
    • Edited
    Comment actions Permalink

    Hi Jennifer,

    Is it possible to disallow change of authors? We're trying to create KPI measurements based on article creation, and don't want people to "steal" articles :)

    0
  • Jupete Manitas
    Comment actions Permalink

    Hi James,

    Thanks for writing! I'm sorry to inform you that it is currently not supported function as of the moment. I'll consider this as a product feedback and I encourage you to post this on our product feedback page: https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-Feedback where our Product Management team and other Zendesk users discuss possible new features and suggest workarounds.

    Best,

    0
  • Maggie Ungerboeck
    Comment actions Permalink

    Is there a way to change the author on multiple articles at one time without using the API?

    Thanks,
    Maggie

    0
  • Benjamin Koehler
    Comment actions Permalink

    Hi Maggie,

    Unfortunately, you're not able to change the author through bulk update in the user interface. 

     

    You could see the articles created by a given user (agent) in Manage Articles > History > and filtering by user and choosing the Article created event. 

     

     

    However, after locating the the articles, this would still require manual updates.

    0
  • Maggie Ungerboeck
    Comment actions Permalink

    Hi Ben,

    Thanks for the follow up - I got to where I could see all the articles by a particular author but was hoping I could bulk change them since in one case, there are over 100 articles that need to be updated......I'll have to see if I can get my Technical person to take pity on me and update them through the API:)

    Thanks!

    Maggie

    0
  • Benjamin Koehler
    Comment actions Permalink

    For sure! Hopefully it won't take too much effort on their part. The api calls for listing and updating articles can be found here: 

    https://developer.zendesk.com/rest_api/docs/help_center/articles#articles 

    0

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