Changing the author for an article

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8 Comments

  • Georgia
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    Hi Jennifer,

    I would like the articles to be displayed without an author. and without a time stamp on when they were created. Is this possible?

    Thanks 

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  • Jennifer Rowe
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    Hi Georgia,

    You should be able to do that by customizing your theme, but I'm sorry, I do not know the code for that.

    We do have a support tip about how to display a generic author on all your articles, so you might consider that. 

    We don't have a tip about hiding the timestamp, as far as I know. You can check out all of our Help Center tips here.

    And you might consider posting your question in the Community. We have a lot of HC experts there!

    Good luck!

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  • James
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    Hi Jennifer,

    Is it possible to disallow change of authors? We're trying to create KPI measurements based on article creation, and don't want people to "steal" articles :)

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  • Jupete Manitas
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    Hi James,

    Thanks for writing! I'm sorry to inform you that it is currently not supported function as of the moment. I'll consider this as a product feedback and I encourage you to post this on our product feedback page: https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-Feedback where our Product Management team and other Zendesk users discuss possible new features and suggest workarounds.

    Best,

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  • Maggie Ungerboeck
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    Is there a way to change the author on multiple articles at one time without using the API?

    Thanks,
    Maggie

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  • Benjamin Koehler
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    Hi Maggie,

    Unfortunately, you're not able to change the author through bulk update in the user interface. 

     

    You could see the articles created by a given user (agent) in Manage Articles > History > and filtering by user and choosing the Article created event. 

     

     

    However, after locating the the articles, this would still require manual updates.

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  • Maggie Ungerboeck
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    Hi Ben,

    Thanks for the follow up - I got to where I could see all the articles by a particular author but was hoping I could bulk change them since in one case, there are over 100 articles that need to be updated......I'll have to see if I can get my Technical person to take pity on me and update them through the API:)

    Thanks!

    Maggie

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  • Benjamin Koehler
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    For sure! Hopefully it won't take too much effort on their part. The api calls for listing and updating articles can be found here: 

    https://developer.zendesk.com/rest_api/docs/help_center/articles#articles 

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