Using the API dashboard

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8 Comments

  • Kevin Miodek
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    Hi Charles,

    Is there a way to download API activity and have an overview over a longer period of time?

    3
  • Joey
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    Hi there Kevin-

    Our REST API offers Incremental Exports on a number of Zendesk resources - Tickets, Users, Organizations to start. May I ask for an outline of your intended use-case(s), or which resources you are interested in?

    0
  • Rodolfo Ramirez
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    Can I download a report created inside "Reporting" > "Insights" > "My Dashboards" via the API?

    0
  • Brett - Community Manager
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    Hey Rodolfo,

    There's no API endpoint that will allow you to download a report from your Insights project. You'll need to do so manually from the agent interface.

    Let me know if you have any other questions!

    0
  • Masha Patrakova
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    Hello!

    Is it possible to check the Help Center and Talk API activity anywhere?

    0
  • Devan
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    Hello Masha Patrakova,

    For the Help Center API, you would want to look in the Help Center (guide) logs. As for the Talk API, you would find that in the classic logs. I hope this helps clarify things and addresses your question, but let us know if there is anything else we can explain for you. 

    Best regards. 

    0
  • Masha Patrakova
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    Hi, Devan!

    Thank you, but where do I find those guide logs exactly? 

    0
  • Devan
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    Hello Masha Patrakova,

    Sorry for the delay with this response, but this is something that you won't be able to dig into on your end. If you're looking for a specific API call, then our Advocacy team should be able to dig into it for you via a ticket. 

    Best regards. 

    0

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