What data from Chat tickets is sent into Insights? Follow

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3 comments

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    Intis Kalnins

    Is there any plans to export Chat data to GoodData?
    One of the things we signup to Zendesk for was the reporting and the ideal situation would be to report on tickets, chats and calls in one place.

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    Jessie Schutz

    Hey Intis!

    I'm not actually 100% sure what the plan is for this, so I'm going to see what I can find out for you!

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    Greg

    Hi there! Currently, we don't have anything on our roadmap to include Chat metrics in GoodData. The hope is that once we have rolled out Explore, this would be included in there as well. To be completely honest, we're in a bit of a crossroads here right now, so any information is liable to change day-to-day, hence my hesitancy to say anything more concrete. 

    I wish that I had a better answer, but for now, this is about all we can comfortably state.

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