What data from Chat tickets is sent into Insights? Follow

Comments

8 comments

  • Avatar
    Intis Kalnins

    Is there any plans to export Chat data to GoodData?
    One of the things we signup to Zendesk for was the reporting and the ideal situation would be to report on tickets, chats and calls in one place.

  • Avatar
    Jessie Schutz

    Hey Intis!

    I'm not actually 100% sure what the plan is for this, so I'm going to see what I can find out for you!

  • Avatar
    Greg

    Hi there! Currently, we don't have anything on our roadmap to include Chat metrics in GoodData. The hope is that once we have rolled out Explore, this would be included in there as well. To be completely honest, we're in a bit of a crossroads here right now, so any information is liable to change day-to-day, hence my hesitancy to say anything more concrete. 

    I wish that I had a better answer, but for now, this is about all we can comfortably state.

  • Avatar
    Joel Hellman

    Can you tell us anymore more today whether chat data will be made available in the BI platforms, either in GoodData or in Explore?

  • Avatar
    Lauren Williams

    Has this recently been updated to include CSAT? I didn't think we could get that from Insights?

  • Avatar
    Jessie Schutz

    Hey Lauren! Welcome to the Community!

    CSAT ratings from Support are available in Insights; you can find a recipe for that here. If you're looking specifically for Chat CSAT ratings, that data isn't available in Insights but we have an article that addresses how to report on those ratings over here.

  • Avatar
    Lauren Williams

    Ah right. Sorry just found it a little misleading as to me it reads Chat CSAT is in Insights. Thanks for clarifying. 

  • Avatar
    Jessie Schutz

    Sorry for the confusion! Let us know if you need anything else. :)

Please sign in to leave a comment.

Powered by Zendesk