How to reset all users' default language in Support Follow


When users are created in a Support account by an agent, the user language defaults to your Support account's language. If you support multiple languages, this may not always accurately reflect your clients' native language.

This tip instructs how to reset your end-users' language, allowing the language contained in their next submitted ticket to set their language.


  1. Export a list of your current users to get an up-to-date list of your end-users. 
  2. Once you have a CSV of those users, modify the "language" column to only contain a value of " - "
  3. After modifying the CSV, re-upload those users.

The next time your end users submit a ticket, their language will be auto-detected by the language of their message and set in their profile. 

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