When users are created in a Support account by an agent, the user's language defaults to your Support account's language. If you support multiple languages, this may not always accurately reflect your clients' native language.
This tip instructs how to reset your end-users' language, allowing the language contained in their next submitted ticket to set their language.
- Export a list of your current users to get an up-to-date list of your end-users.
- Once you have a CSV listing all of your users, modify the "language" column to only contain a hyphen: -
- After modifying the CSV, re-upload those users.
The next time your end users submit a ticket, Zendesk will auto-detect the language contained in the body of their email, and set the language on the user profile. For more information on how user languages are set, see How are users' languages set in Support?