Overview
When users are created in a Support account by an agent, the user's language defaults to your Support account's language. If you support multiple languages, this may not always accurately reflect your clients' native language.
This tip instructs how to reset your end-users' language, allowing the language contained in their next submitted ticket to set their language.
Procedure
- Export a list of your current users to get an up-to-date list of your end-users.
- Once you have a CSV listing all of your users, modify the "language" column to only contain a hyphen: -
- After modifying the CSV, re-upload those users.
The next time your end users submit a ticket, Zendesk will auto-detect the language contained in the body of their email, and set the language on the user profile. For more information on how user languages are set, see How are users' languages set in Support?
3 Comments
Does this actually work? This https://support.zendesk.com/hc/en-us/articles/203661996-Bulk-importing-users-and-organizations says that you cannot change language via bulk import.
Hi Brandon,
That is a great question, and good eye pointing that out! I have been going over the article you linked and reviewing the information there. From my understanding of the bulk user import feature, you may not be able to set a user's language preference from a user import but you can clear existing data in a user's profile.
Data is cleared from their user profile when there are empty columns of data under a specified field, like Language for example. So in this case, while you may not set one's language, you can clear it from their user profile.
Thanks Hervin! I had tried to do this myself and it wasn't working for me. So I wasn't sure if I was doing it wrong or if the system just doesn't allow it. I'll give it another shot.
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