How can I test a new email template? Follow

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3 comments

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    Christa White

    We could really use this feature!

  • Avatar
    Nicole Relyea

    Hey, Christa - 

    I see that this is your first post. Welcome to the Zendesk Community! I encourage you to introduce yourself on our Welcome thread

    To clarify, what feature are you looking for? 

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    Alex McFarlane

    I'm assuming Christa means she would like a way of testing a version of the email template.

    It's one thing to say 'immediately create a test ticket', but if tickets are constantly being received and responded to, there may well be no window for testing.

    A means of creating and testing a draft template which you can then copy to live would be helpful.

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