Surfacing Time Tracking app data via the API Follow



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    Adam Weiss

    If you're looking for significantly more detailed time data, you can find it via Ticket Audits:

    Note that it's somewhat buried...

      "id": <AUDIT ID>
      "events": [
          "id": <EVENT ID>
          "type": "Change",
          "value": 360, (this is the NEW TOTAL)
          "field_name": <YOUR TOTAL TIME SPENT FIELD ID>,
          "previous_value": 0 (this is the value it was before)

    Want to know how much time for each "event"? Just subtract "value" from "previous_value".

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    Nicole - Community Manager

    Thanks for the info, Adam!

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