Are SMIME Emails supported?

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13 Comments

  • Jan Stoltzenberg

    Is there a reason why not? Or any plans to implement SMIME support?

    0
  • Jessie Schutz

    Hi Jan!

    I'm going to check with our Product team to see if I can find some more information on this for you.

    0
  • Nico

    Any updates on this? It is annoying to have to click through attached eml messages to read the contents.

    And this is not even talking about actually doing something with the signatures (SMIME or GPG - as in https://support.zendesk.com/hc/en-us/community/posts/204118136-SMIME-and-gpg-pgp-signatures-encryption ). Displaying the contents correctly would be a start and should not be too difficult either.

    1
  • Nicole - Community Manager

    Hi Nico - 

    It's not actively being pursued, but is on the list of things Product plans to look into.  

    0
  • Jan Stoltzenberg

    Thanks for the info, but as Nico said it should't require that much effort from your side to implement this? How about by the end of the year :) ?

    0
  • Jan Stoltzenberg

    Any updates on this? Would hugely appreciate this feature as I'm sure many others as well :)

    0
  • Nicole - Community Manager

    Hey Jan -

    SMIME support is not on our roadmap at this time.

    0
  • Tobias Braun

    We need Zendesk to at least show the content of a signed email. Its not acceptable that those emails are not displayed at all. I mean, whats the deal? Every webmail service can do this.

    1
  • Nicole - Community Manager

    Hi All,

    You're welcome to share your feedback in the Support Product Feedback topic.

    0
  • Jan Stoltzenberg

    Hi Nicole, isn't the feedback shared in this topic enough? Or what is the purpose of community posts if it overlaps with a feedback one? Does it matter where we post the feedback (at least it is given in your own platform and not on some other public ones)? As long as we give it. 

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  • Nicole - Community Manager

    Hey Jan -

    The feedback shared here does get forwarded to the product managers for review. However, they do take the number of votes and comments on product feedback threads into account to gauge how many customers are interested in a given feature/functionality or how significant the impact of a request is. Given that they've not prioritized this request at this time, there may be value in seeing if some traction can be gained by engaging other users in the community.

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  • Atis Straujums

    It seems that Zendesk is simply "eating" initial emails that are encrypted with GPG. Normal emails cause a new ticket to be created but an encrypted email is simply dropped. It does not even appear in the suspended tickets. This is extremely annoying and raises questions on why would Zendesk insist on emails not being encrypted?

    *EDIT* The encrypted message did mange to create a ticket, only it happened about a half an hour after the email was sent. Why?

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  • Devan La Spisa

    Hello Atis,

    I understand that the lack of support for SIMME & GPG can be a frustrating experience. While at this time we don't have a tactical workaround in place I would still recommend letting our Devs know that you would like this changed. I've gone ahead and linked the Product Feedback channel so you can let us know what improvement you'd like to see applied to our product.  

    0

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