Submitting and tracking support requests in Help Center (Guide Professional) Follow

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2 comments

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    Erin

    Is there a place to find analytics tracking of the number of tickets that are generated via the form on the help center? I have found a location to view the number of tickets created as a result of a search, but we're currently tracking total volume generated via this channel by asocaiting a tag to it, and this tag is accidentally getting associated with other tickets.

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    Daniel Yousaf

    Hi Erin!

    You can use Insights to report on tickets by how they were submitted.  Help Center tickets are submitted via "web form"  Here's an example report that shows how to track tickets by how they were submitted:

    Insights: Tickets by agent by channel

    Please let us know if you have questions :)

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