Submitting and tracking requests in the help center Customer Portal

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31 Comments

  • Holly
    Zendesk Customer Advocate

    Hi KC!

    It sounds like your Guide plan may not include this feature. The ability for end-users to track support requests with the "My Activities" page is available on Guide Professional and Enterprise, but not Lite. 

    If you need to update your Guide subscription, your account owner can make this change through the Subscription settings in the Admin Center. If you have a managed account, you can get in touch with your account manager to update your plan.

    I hope that helps clear this up!

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