How can I see what features are in my current subscription?
First, identify what plan level and products are included in your current subscription. To do this go to the Admin Center > Billing details > Subscription. Visit Viewing plan subscriptions for more detail.
Next, to view a full breakdown of what features are included in your plan, visit the Plan Comparison Page for each product. The plan comparison page shows detailed information on what features are associated with each products at each plan level. Find the plan comparison pages here:
If you have any of the product add ons, details can be found in this article: About Zendesk product add-ons.
Zendesk plans prior to November 11th, 2015 are referred to as legacy plans. To see more on this visit this article: About Zendesk Support plan types.