Conditional Fields App erasing ticket field data

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  • Pedro Rodrigues

    Hi Anna, let's say I have 3 custom fields I'm populating via API when a ticket is created. They're internal, however, so I'd like to hide them from the agent interface with Conditional Fields. Will they still have values despite not being shown? Or should I use something else (like the "Hidden Ticket Fields" app) for this?

    EDIT: I've tested this on a couple of cases on our Sandbox, and it seems that as long as the 3 fields are part of the main form, they preserve the values. But any confirmation is most welcome!


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