I am having issues setting up SAML with Google.
First of all, please make sure that the Help Center is activated and enabled. Secondly, please review that the following steps from Google's side have been done according to the following instructions:
- Please install the Zendesk SSO app. Then, please open the Zendesk app and set up the SSO option (make sure this is not set up in the Google's security interface).
- If you need to decode the certificate and retrieve the certificate fingerprint, you could use the following online tool: https://certlogik.com/decoder/ .
- Make sure that the Zendesk details are defined as the ones from the attached screenshot and that Zendesk is "ON for everyone".
- Please set the entity ID field with the https:// part of your subdomain name.
You can find more details in this short video on how to set up SAML SSO with Google.