How do I assign a conversation to a specific team member? Follow

Question

How can conversations be assigned to specific team members?

Answer

To assign a conversation:

  1. Open the conversation you would like to reassign.
  2. Select the Assigned drop-down just below the conversation subject:
    inbox-assigned_team_member.png

  3. Choose the team member you would like to assign the conversation to:
    inbox-assign.png

Note: If the team member does not have access to the team inbox where the conversation is located, you will need to select the appropriate team inbox to assign the conversation to as well.
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