Is it possible to @mention team members in Inbox, like we do in Support?
Yes, but the @mention feature functions a little bit differently in Inbox, than it does in Support.
If you @mention another team member, they'll still receive the pop-up notification in the interface if they're logged in at the time of the @mention. They will also get an email (whether they're logged in at the time or not) indicating that they've been mentioned on another conversation. However, they will not be added as a CC on that conversation.
To @mention another team member in a conversation when entering your response
- Type “@” and select the appropriate team member from the drop-down.
- Click Send.