Installing the Connect code snippet Follow

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5 comments

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    Heimen van Duinkerken

    We have multiple help centers, which one is the code added to?

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    Tim Nguyen

    Thanks for the question Heiman - the code would need to be added to any Help Center where you would like a Connect message to appear.  

    If you would like the message to appear across all your Help Centers - then you can add the snippet to all.  In this instance, the message will appear on the first Help Center that the targeted user visits.  

    If you'd only like the message to appear on certain Help Centers - then the code should be added only to those specific Help Centers. 

    One feature coming soon will be the ability to target a campaign to only appear to specific URLs.  

    Please let me know if I can clarify this.

     

     

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    Rahulsakhla

    If you'd only like the message to appear on certain Help Centers - then the code should be added only to those specific Help Centers.

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    Adrian (Edited )

    Hi Tim,

    I understand that the snippet is automatically added only to the main Help Center.

    For the other help centers I am trying to add the snippet manually. Can you please let us know what template should we use for this bit to work with the help centers?:

    name: yourCurrentUser.name, // TODO: Replace with current user's name
    email: yourCurrentUser.email // TODO: Replace with current user's email address

    Thanks! Adrian.

     

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    Tim Nguyen

    Hey Adrian - thanks for reaching out.  

    To add the snippet to other help centers, you could actually go to the Connect instance for each brand and check the box for Automatically add snippet to your Help Center.

    For example, if you go to [brand1].zendesk.com/connect - then check automatically add the snippet, then the snippet specific to brand1 will be added without needing to touch the code.

    If you do the same for [brand2].zendesk.com/connect, then the snippet specific to brand2 will be added.

    Hope that helps!

     

     

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