Question
How can I export our tickets (including all the ticket details: comments, email addresses, etc.) from Zendesk Support?
Answer
There are two options to perform a full data ticket export from your Zendesk Support account:
-
If you are an administrator of your account on the Plus/Professional or Enterprise Plans, you can do a full XML export by going to Admin(
) > Manage > Reports > Full XML export. You will then receive an email providing a link to download your report. See Exporting data to a CSV or XML file.Important: Data export must be enabled by Zendesk for your account. If you are on Professional or Enterprise and want to enable this option, your account owner can email support@zendesk.com. -
A second option if you are on our Regular/Team or Starter/Essential Plans, would be to export your data via our API.
For more information on exporting data via the API, see our documentation below:
Comments
5 comments
Hi Lucia, we do Zendesk services for a large number of Zendesk clients. Many clients do not have "Reports" under the manage section even though they are on Professional or Enterprise plans. Can you advise how to do this under these circumstances? Thanks!
Hey Brendan!
Just a quick point of clarification here: do mean that your users aren't seeing the Reporting option when they go to their admin settings? It should look like this:
I just want to make sure that we're talking about the same thing!
Hi Jesse,
I am having the same problem. I am on professional and I do not see the 'Reports' option under 'Manage' like your screenshot above. Any advice?
@ryan I emailed support@zendesk.com and they were able to enable the option for me. It is not turned on by default, though there's no documentation on that or any reason it isn't.
Hi Brendan,
Thanks for helping out! I added a note to option #1 to say that the option must be enabled by Zendesk for your account. We have that note in our product docs, but it was missing from this article.
Thanks!
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