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    Brendan Foley

    Hi Lucia,  we do Zendesk services for a large number of Zendesk clients.  Many clients do not have "Reports" under the manage section even though they are on Professional or Enterprise plans.  Can you advise how to do this under these circumstances?  Thanks!

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    Jessie Schutz

    Hey Brendan!

    Just a quick point of clarification here: do mean that your users aren't seeing the Reporting option when they go to their admin settings? It should look like this:

    I just want to make sure that we're talking about the same thing!

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    Ryan Lyster

    Hi Jesse, 

    I am having the same problem. I am on professional and I do not see the 'Reports' option under 'Manage' like your screenshot above. Any advice?

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    Brendan Foley

    @ryan I emailed support@zendesk.com and they were able to enable the option for me.  It is not turned on by default, though there's no documentation on that or any reason it isn't.  

     

     

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    Jennifer Rowe

    Hi Brendan,

    Thanks for helping out! I added a note to option #1 to say that the option must be enabled by Zendesk for your account. We have that note in our product docs, but it was missing from this article. 

    Thanks!

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