How can I export our tickets (including all the ticket details: comments, email addresses, etc.) from Zendesk Support?
There are two options to perform a full data ticket export from your Zendesk Support account:
If you are an administrator of your account on the Plus/Professional or Enterprise plans, you can do a full XML export by going to Admin () > Manage > Reports > Full XML export. You will then receive an email providing a link to download your report. For more information, see Exporting data to a CSV or XML file.Important: Data export must be enabled by Zendesk for your account. If you are on Professional or Enterprise and want to enable this option, your account owner can email email@example.com.
A second option if you are on our Regular/Team or Starter/Essential Plans, would be to export your data via our API.
For more information on exporting data via the API, see our documentation below: