Ticket export options Follow

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11 comments

  • Avatar
    Brendan Foley

    Hi Lucia,  we do Zendesk services for a large number of Zendesk clients.  Many clients do not have "Reports" under the manage section even though they are on Professional or Enterprise plans.  Can you advise how to do this under these circumstances?  Thanks!

  • Avatar
    Jessie Schutz

    Hey Brendan!

    Just a quick point of clarification here: do mean that your users aren't seeing the Reporting option when they go to their admin settings? It should look like this:

    I just want to make sure that we're talking about the same thing!

  • Avatar
    Ryan Lyster

    Hi Jesse, 

    I am having the same problem. I am on professional and I do not see the 'Reports' option under 'Manage' like your screenshot above. Any advice?

  • @ryan I emailed support@zendesk.com and they were able to enable the option for me.  It is not turned on by default, though there's no documentation on that or any reason it isn't.  

     

     

  • Avatar
    Jennifer Rowe

    Hi Brendan,

    Thanks for helping out! I added a note to option #1 to say that the option must be enabled by Zendesk for your account. We have that note in our product docs, but it was missing from this article. 

    Thanks!

  • Avatar
    Phill Ramey

    Hi All,

    I wanted to share some work that our team has done that is related to exporting tickets.

    We recently created a free Zendesk Support app to easily capture ticket data in Google Sheets. It automatically creates rows for new tickets and keeps them in sync when there are updates made to the ticket.

    It'd be great to get feedback if this is helpful and what would make it more useful. You can install it here: https://www.zendesk.com/apps/support/google-sheets-by-azuqua/

    Best,

    Phill

  • Avatar
    Cristina Corui (Edited )

    Hi everyone,

    I see there is an option to export a .csv file for recent tickets. Does this work if we want to export tickets from a specific organization? Currently we are on the Team plan.

    Thank you,

    Cristina

  • Avatar
    Nicole Relyea

    Thanks for sharing your solution, @Phil! 

    @Cristina - unfortunately there's no way to export by organization. Your best bet is to sort by org following the export. 

    Also, I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    We look forward to seeing you around the Community. Happy Zendesking!

  • Avatar
    Nicole Relyea

    @Cristina - 

    One of my colleagues mentioned to me that you could potentially use the Advanced Search App instead of a view, and would then be able to export the results from that. This would allow you to search for tickets by organization and then export from there. I'd suggest giving that a try - seems like it could work out great for you. 

  • Avatar
    Cristina Corui

    Hi Nicole!

    Thank you so much for this solution. I've tried it and works perfectly for us.

  • Avatar
    Nicole Relyea

    Hey Cristina! You're welcome. So glad to hear that solved it for you!

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