What are the accepted phone number formats for Talk?

Have more questions? Submit a request

8 Comments

  • Aaron Wasserman
    Comment actions Permalink

    Are you sure this is correct?

    We only call US numbers and when we try to make outbound calls with Zendesk integration through our cell phones we always get an error saying that we can't call international numbers.

    In other words, all of your formats don't show using a 1 prefix and yet I am running into this dialing issue because our numbers are missing the 1.

    0
  • Amie Brennan
    Comment actions Permalink

    Hi Aaron, 

    I've created a new ticket for you from this so we can discuss your particular issue here in a little more depth. I'll see you in the ticket and we can go from there. :)

    Best,

    Amie

    0
  • Aaron Wasserman
    Comment actions Permalink

    I still haven't seen an email about this ticket... am I missing something?

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Aaron - 

    It looks like Amie did create a ticket for you on Wednesday last week; I've asked her to follow back up once her time zone is online today. Can you also check any spam filters or autofiling in your email to see if it came in but skipped your inbox? 

    0
  • Aaron Wasserman
    Comment actions Permalink

    What's the ticket number? I checked everywhere in my email.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Aaron - it looks like it should be #2992916

    0
  • Aaron Wasserman
    Comment actions Permalink

    Thank you. It got buried among all of my customer tickets :)

    0
  • Nicole - Community Manager
    Comment actions Permalink

    aha! Glad you found it. :) 

    0

Please sign in to leave a comment.

Powered by Zendesk