What are the accepted phone number formats for Talk? Follow

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8 comments

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    Aaron Wasserman

    Are you sure this is correct?

    We only call US numbers and when we try to make outbound calls with Zendesk integration through our cell phones we always get an error saying that we can't call international numbers.

    In other words, all of your formats don't show using a 1 prefix and yet I am running into this dialing issue because our numbers are missing the 1.

  • Avatar
    Amie Brennan

    Hi Aaron, 

    I've created a new ticket for you from this so we can discuss your particular issue here in a little more depth. I'll see you in the ticket and we can go from there. :)

    Best,

    Amie

  • Avatar
    Aaron Wasserman

    I still haven't seen an email about this ticket... am I missing something?

  • Avatar
    Nicole Relyea

    Hey Aaron - 

    It looks like Amie did create a ticket for you on Wednesday last week; I've asked her to follow back up once her time zone is online today. Can you also check any spam filters or autofiling in your email to see if it came in but skipped your inbox? 

  • Avatar
    Aaron Wasserman

    What's the ticket number? I checked everywhere in my email.

  • Avatar
    Nicole Relyea

    Hey Aaron - it looks like it should be #2992916

  • Avatar
    Aaron Wasserman

    Thank you. It got buried among all of my customer tickets :)

  • Avatar
    Nicole Relyea

    aha! Glad you found it. :) 

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