What are the accepted phone number formats for Talk?

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9 Comments

  • Aaron Wasserman

    Are you sure this is correct?

    We only call US numbers and when we try to make outbound calls with Zendesk integration through our cell phones we always get an error saying that we can't call international numbers.

    In other words, all of your formats don't show using a 1 prefix and yet I am running into this dialing issue because our numbers are missing the 1.

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  • Amie Brennan

    Hi Aaron, 

    I've created a new ticket for you from this so we can discuss your particular issue here in a little more depth. I'll see you in the ticket and we can go from there. :)

    Best,

    Amie

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  • Aaron Wasserman

    I still haven't seen an email about this ticket... am I missing something?

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  • Nicole S.
    Zendesk Community Team

    Hey Aaron - 

    It looks like Amie did create a ticket for you on Wednesday last week; I've asked her to follow back up once her time zone is online today. Can you also check any spam filters or autofiling in your email to see if it came in but skipped your inbox? 

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  • Aaron Wasserman

    What's the ticket number? I checked everywhere in my email.

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  • Nicole S.
    Zendesk Community Team

    Hey Aaron - it looks like it should be #2992916

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  • Aaron Wasserman

    Thank you. It got buried among all of my customer tickets :)

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  • Nicole S.
    Zendesk Community Team

    aha! Glad you found it. :) 

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  • Aaron Yount

    Why is it that we're unable to choose how we see the number? I don't care how you save the number in the database which is actually all that needs to be formatted for your phone service. The front end for my agents should be what the rest of AMERICA or your local country uses.... that is IF Zendesk actually spent a minute on UI.

    I'm hoping that with this thread being SO old that there is now a feature to fix this 2002 issue. 

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