We are making improvements to the Zendesk Help Center administrator interface. As we continue to add new features, it’s vital that we constantly improve the user experience so Zendesk Help Center remains a modern, easy-to-use application.
The changes will not change existing functionality and all current permissions will be retained.
Here are the changes:
New way to navigate between admin pages and Help Center
Accessing admin pages from Help Center
Currently, Help Center Managers use the top menu bar to access the Help Center admin pages. We are removing the navigation menus for Articles, Community, and General from the top bar.
In the updated UI, there's a link on the right side of the top menu bar to easily access all your admin pages in a single destination.
Accessing Help Center from admin pages
Your Help Center is currently accessed via the Home tab in the top menu bar.
In the updated UI, there's a Help Center link on the right hand side of the top menu bar for easy and intuitive access to your published Help Center.
New sidebar for accessing admin pages
In the Help Center admin, use the new sidebar icons to access the Manage articles, Moderate content, Arrange content, and Settings pages.
This change is part of our continued efforts to help administrators and agents access all Zendesk products in an intuitive and easy way.
Adding new content
Currently, Help Center Managers and agents with the right permissions use the top menu bar to add articles, sections, and categories.
In the updated UI, Help Center Managers and agents add articles, sections, categories, and community topics and posts from the new Add menu in the top menu bar.
A Video Tour of all the changes
We’ve created a video to help you get a sense of all the exciting new changes below:
Feel free to share this article with your support agents so they are prepared for the changes.
We know that there have been a lot of updates to Zendesk lately and we appreciate your patience as we roll out these changes. These improvements set the stage for more good things to come and we’re excited to reveal them in due course.
We’re here to answer any questions.