On April 4, 2017, we are rolling out improvements to the Zendesk Help Center administrator interface. As we continue to add new features, it’s vital that we constantly improve the user experience so Zendesk Help Center remains a modern, easy-to-use application.
The changes will not change existing functionality and all current permissions will be retained.
Here are the changes that we plan to roll out on April 4:
- New way to navigate between admin pages and Help Center
- New sidebar admin navigation
- Help Center location
- New way to add content
Navigating to admin pages from Help Center
Currently, Help Center Managers use the top white bar links to access the Help Center admin pages. We are removing the navigation links for “Articles”, “Community” and “General” from the top bar.
Now, there’s a new Go to admin link on the right hand side of the top navigation bar to easily access all your admin pages in a single destination.
In the Help Center admin, use the new sidebar icons to access the "Manage articles", "Arrange content", "Moderate content", and "Settings" sections.
This change is part of our continued efforts to help administrators and agents access all Zendesk products in an intuitive and easy way.
Accessing Help Center from admin pages
Your Help Center is currently accessed via the Home tab in the top navigation bar.
There’s now a new Help Center icon on the right hand side of the top navigation bar for easy and intuitive access to your published Help Center.
Adding new content
Currently, Help Center Managers and agents with the right permissions use the top white navigation to add Articles, Sections and Categories.
With the new UI, Help Center Managers and agents will be able to add Articles, Sections, Categories or Community topics and posts from the new Add icon in the top navigation.
A Video Tour of all the changes
We’ve created a handy video to help you get a sense of all the exciting new changes below:
That completes the updates coming on April 4th. Feel free to share this article with your support agents so they are prepared for the change.
We know that there have been a lot of updates to Zendesk lately and we appreciate your patience as we roll out these changes. These improvements set the stage for more good things to come and we’re excited to reveal them in due course.
We’re here to answer any questions.