Can I setup my IVR to support multiple languages?

Return to top
Have more questions? Submit a request

5 Comments

  • George

    Hello,

    we want to set up an IVR that if the caller press 9, goes at english (we have done this) but if the caller doesn't press anything, it routes the call to a specific group (like we dont have the IVR).

    Is that possible?

    0
  • Hervin Centeno

    Hi there,

    Thanks for reaching out! You can absolutely have a call route to a specific group if the caller does not press anything. The keypress you will use for this option will be "Default," as seen in the screenshot below. You can also find additional information on this process of creating IVR menus here.

    0
  • Benoit Rolland

    Hi,

    We did setup Talk with one single phone number, setting up each of our 3 languages as a different menu level within the IVR. However, when it comes to callback, we are stuck as we can only redirect to a single language recorded message. We need to be able to redirect to the Callback in English, French or German... How to do?

    1
  • Adrian Joseph Magboo

    Hi Benoit,

    I have created a new ticket for this concern. The ticket number is 4301859. Someone from our team will reply at the soonest.

    -1
  • Christina Allen

    I cannot figure out how to set up Zendesk Talk for two different languages. 

    • I want the user to call the main number
    • Hear a message that says (in dutch): Press 1 for Dutch, Press 2 for English. 
    • If the user presses #1, the system uses Dutch messages that we recorded (these are the conditional messages that play depending on whether support agents are online, or offline)
    • If the user presses #2, the system plays English messages that we recorded. 

    The only way that makes sense so far, is to have THREE phone numbers:  

    • User calls main number
    • User hears message that says (in dutch): Press 1 for Dutch, Press 2 for English. 
    • If user presses #1, IVR flow routes them to the phone number for "Dutch" messages. 
    • If the user presses #2, IVR flow routes them to the phone number for "English" messages. 
    • Under Admin > Talk > Numbers > # > Edit - then for EACH number I can assign the correct voice message for the correct "if/then condition" in the correct language. 

    Is this really the only way to do this?  And yes, I have read EVERY article about this on Zendesk, and no, they have not helped. 

    1

Please sign in to leave a comment.

Powered by Zendesk