Disabling rich content in incoming emails

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  • John Grenz

    Hey Jennifer, when did this "Rich content in email" become an option in Zendesk?  From searching around it sounds like at one point it was a Beta that then got released.  I just can't find when that was or details around it.  Looks like maybe end of Feb 2017 or beginning of March 2017.  It is NOT enabled in ours, so just trying to track down why and guessing it might have been released and we just didn't notice it or catch it.


  • Jennifer Rowe
    Zendesk Documentation Team

    Hi John,

    Yes, it was early March 2017.

    When the feature went live, you had to manually enable it. Since that time, we've changed it so that new accounts have the feature enabled by default. Because you were an existing customer when the feature was released, it was not enabled by default for you.

    Hope that helps!

  • John Grenz

    Perfect thanks a bunch Jennifer!


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