I am being redirected to the agent interface when I type in the URL for my host-mapped Help Center, using the following format:
I expect to be brought to the Help Center, not the agent interface.
- Help Center has a host-mapped URL
- Agent is signed into the Support account
- Agent goes to host-mapped URL and is redirected to the agent interface
By design, if an agent is logged into their Support account, and types in any URL for their Support account (including the URL for host-mapped Help Centers), they are brought to the agent interface.
If you would like to ensure you're directed to the Help Center every time you type in the host-mapped URL, add "/hc/" to the end of URL.
The format of your URL should look like this: https://support.mycompany.com/hc/
For more information, see Changing the address of your Help Center subdomain (host-mapping) - Specifying the new address.