Do I need to have a Zendesk Enterprise Support account to have the TrustPilot app?
No, Zendesk does not require you to have an Enterprise Support account to install the TrustPilot app. The TrustPilot app is a public app and is therefore available on the Team, Professional and Enterprise plans for Zendesk Support. For more information on what plans include public apps and integrations please see our compare plan features page.
The message provided during installation of the TrustPilot app (shown below), indicates that you need to have an Enterprise account. This notification is to inform you that TrustPilot requires you to have a TrustPilot Enterprise account in order to integrate their platform into a Zendesk Support account.