Is it possible to report on agent availability with Talk? Follow

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    Ian Smith

    Since agents need to be online to take calls, it is essential to be able to report on online time per agent. 

    Does anyone know of a way to do this with any of the Zendesk apps? Or does one just need to scrape the data on the Talk dashboard at the end of the day?

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    Jessie Schutz

    Hey Ian!

    It looks like you got some information about this in another thread as well. Hopefully some other Community members will have ideas to share with you!

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