Is it possible to report on agent availability with Talk? Follow

Question

Is it possible to report on the time each agent spends as available to take calls in Zendesk Talk?

Answer

The Time available metric is available to look at in the native Talk dashboard (you can view this under available_time in the API here, Agent Activity JSON Format). At this time it's not possible to report on this data from a historical standpoint in Insights.

 

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