Knowledge Capture App Early Access Program Follow

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4 comments

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    James Rago

    Looking forward to testing this. We currently use the search bar app, which has some of this functionality. This app looks to bring a few extras with the content management aspect. 

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    Pete LeRoy

    Is the Answer Suggestion app the same thing as Automatic Answers, aka Answer Bot?

     

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    Deepa Daniels

    Hi Pete,

    Answer Bot uses machine learning to respond to support tickets with an automated email that lists relevant knowledge base articles. Learn more

    Answer Suggestion is a Zendesk app that analyzes ticket subject and looks through knowledge base content to suggest relevant articles and surface them right next to the ticket. 

     

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    Pete LeRoy

    Thanks Deepa. This app looks like it could have some significant benefits to us. I've completed the EAP form and look forward to testing it. Pete 

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