Can my customers give a satisfaction rating via Zendesk Talk? Follow



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    Is it possible to get CSAT feedback via text through Zendesk talk? Also would Twilio/Talk be able to differentiate between a landline and mobile number to send an sms?

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    Nicole Relyea

    Hey TechPWN - 

    Great timing! One of our Customer Advocates just published an article on how to do this: 

    Sending Satisfaction Surveys With Text

    Check that out and let us know what questions come up. 

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