Can my customers give a satisfaction rating via Zendesk Talk? Follow


Is it possible for customers to provide a satisfaction rating through Zendesk Talk?


No, it is not possible for end-users to leave a satisfaction rating over the phone in Zendesk Talk.

If you are on the Professional or Enterprise plan level, you can provide the customer with the customer satisfaction survey in a followup ticket. For more information on the customer satisfaction survey please see the following article, Using customer satisfaction ratings (Professional and Enterprise)

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