Insights recipe: Ticket creation events Follow

Comments

6 comments

  • Avatar
    Hanna Spence

    thanks for pointing all these out..for a newbie at zendesk these all were confusing but think i'm starting to understand everything quite well..actually as an admin of acewriters website am thinking of switching to zendesk customer support platform..am about to start checking your live chat widget

  • Avatar
    Nicole Relyea (Edited )

    Hey Hanna - 

    Welcome to the Zendesk Community, and thanks for the feedback! Let us know if there are any additional questions we can answer, and feel free to post those in the Support or Chat communities!

  • Avatar
    Zoe Rowley

    hi,
    I cannot see the attribute 'Ticket Text Field Change' only 'Records of Ticket Text Field Changes'

    am I missing something?

     

    Z

  • Avatar
    Amy Dee

    Hi Zoe! You're in the right spot. A few attribute names changed recently, including Ticket Text Field Change becoming Records of Ticket Text Field Changes. Fortunately, it's still the same attribute, so you can build the recipe as normal.

    Sorry about the confusion! We're working on confirming the changes and updating our recipes (there are a lot to go through). Thanks for pointing this one out!

    I hope this helps! Happy reporting!

  • Avatar
    Zoe Rowley

    Great thank you Amy.

    Do we need to change any older custom metrics where the names may have since changed?

    Cheers

    Zoe

  • Avatar
    Amy Dee

    Hi Zoe! Sorry about the delay! 

    You don't need to change any of your old metrics. It's still the same attribute with the same connections. It just has a different display name for now. 

    I hope this helps! Happy reporting!

Please sign in to leave a comment.

Powered by Zendesk