Can I rename tags in my Support account? Follow

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7 comments

  • Avatar
    Urban Mäder

    The linked article unfortunately does not explain how to replace tags. I have not found a way to do this, at least not in Team edition.

  • Avatar
    Jessie - Community Manager

    Hi Urban!

    Sorry for the confusion. Replacing a tag just consists of adding the new tag you want, and removing the old tag from the system.

  • Avatar
    Tapio

    Hi Jessie!

    So how?

    Is there a way to bulk update all specific tickets with a new tag?

  • Avatar
    Jessie - Community Manager

    Hey Tapio!

    You can bulk update tickets 30 at a time using the in-built functionality, or you can do more using the API.

  • Avatar
    Tapio

    Hmm yes but only those which aren't closed.

    How about API, can I updated also closed ones with it?

  • Avatar
    Jessie - Community Manager

    Hey Tapio,

    There's no way to update any ticket properties on a closed ticket. These changes will only apply to tickets that are in Solved status or less.

  • Avatar
    Urban Mäder

    This is a dead end then for people trying to clean up history, which - almost by definition - comprises closed tickets. So duh.

    Sorry, I lost my zen on this... ;-)

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