Can I restrict a ticket form so that it can only be used by agents in a specific group?

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  • Susan Maher

    This solution has a problem.  If I want to restrict a form so only managers can update the form, this trigger will not prevent anyone from updating the form before the notification goes out.  This is not a viable solution

  • Brett Bowser
    Zendesk Community Team

    Hi Susan,

    I double-checked on my end and it looks like there's no alternative solution available that will allow ticket forms to be hidden from specific agents/groups. Appreciate you taking the time to share this with us and I'll be sure to pass this feedback along to the appropriate team.


  • Dinesh


    there are apps which can do this job.


  • Devan - Community Manager
    Zendesk Community Team

    Hello Dinesh,

    I would recommend looking into the Ticket Field Magic App in the Zendesk Marketplace. It will allow you to configure all ticket field options to apply to agents only or for everyone (including admins).

    Best regards. 


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