To which agent are tickets created from the chat integration assigned?
The integration between Chat and Support will assign tickets created from chat depending on which version of ticket creation you are using, and based on the Zendesk Support Email setting of the agent who served the chat.
You can find more information about different versions of ticket creation here. The Zendesk Support Email setting can be found by any agent in the Zendesk Chat > Settings > Personal > Zendesk Support Email tab. Admins of standalone Chat can also see this in Zendesk Chat > Settings > Agents view.
- Tickets created from the standalone dashboard
dashboard.zopim.comare assigned to the Zendesk Support Email agent.
- Tickets created using the Zendesk Chat app in the agent interface or from
<subdomain>.zendesk.com/agent/chatare assigned to the currently logged in user
- All tickets from Chat are assigned to the Zendesk Support Email agent.